At iSleep Physicians, we are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and safeguard your information when you use our services, website, or mobile application.

Information We Collect

We collect personal and health-related information to provide you with comprehensive sleep care services. The types of information we may collect include:

• Personal Details: Name, date of birth, contact information, and billing details.
• Health Information: Medical history, sleep study results, and consultation notes.
• Device and Usage Data: IP address, browser type, and usage patterns when using our website or app.

How We Use Your Information

Your information is used to:

• Provide and manage telemedicine consultations and in-person sleep care services.
• Process payments and manage insurance claims.
• Improve our services, website, and app functionality.
• Communicate with you regarding appointments, results, and service updates.

We only collect the minimum information necessary and will never sell or share your data without consent, except as required by law or to deliver essential healthcare services.

Data Security

We take the security of your personal and health information seriously. We implement strict security measures to protect your data, including:

• HIPAA Compliance: Our data handling practices comply with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the confidentiality and security of your medical information.
• Encryption: All electronic data transmission, including telemedicine sessions and medical records, is secured with industry-standard encryption technologies.
• Secure Servers: Patient data is stored on secure servers with restricted access, ensuring protection against unauthorized access, loss, or disclosure.
• Access Control: Only authorized personnel have access to patient data, and all access is monitored and logged for security purposes.

Our Internal Systems and Data Protection

To ensure the highest level of privacy and security, iSleep Physicians utilizes its own Electronic Medical Records (EMR) system, Customer Relationship Management (CRM) platform, and telemedicine software. These systems are designed to comply with HIPAA regulations and safeguard patient information from unauthorized access or disclosure.

Our internal data protection measures include:

• End-to-End Encryption for all patient communications, including telehealth visits and medical records.
• Role-Based Access Controls (RBAC) to ensure that only authorized medical professionals can access your data.
• Regular Security Audits and Compliance Checks to maintain the highest standard of data protection.
• No Third-Party Data Sharing except as required for treatment, payment, or healthcare operations, in compliance with HIPAA regulations.

Your Rights

You have the right to:

• Access and review your personal and health data.
• Request corrections to inaccurate information.
• Withdraw consent or request data deletion, subject to legal limitations.

To exercise your rights, please contact us at info@isleepmd.com

Policy Updates

We may update this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on our website and app, with the effective date clearly indicated.